Frequently Asked Questions
SHIPPING
How long does delivery take?
Delivery timelines vary by vendor and location. Most orders arrive within 3–7 business days.
Who handles shipping?
Vendors ship products directly, sometimes supported by Wayxon’s logistics partners.
Can I track my order?
Yes, once your order ships, a tracking number (if available) will be shared.
Do you ship nationwide?
Yes, Wayxon supports nationwide delivery across Nigeria.
PAYMENT
What payment methods are accepted?
We accept debit/credit cards, bank transfers, and secure gateways (e.g., Paystack/Flutterwave).
Is my payment secure?
Yes, all transactions are processed through trusted, encrypted payment gateways.
When is a buyer charged?
Payment is processed immediately at checkout. Funds are released to vendors after delivery confirmation.
Can I pay on delivery?
Currently, payment on delivery is not supported. All orders must be prepaid.
Orders & Returns
How do I place an Order?
Simply add items to cart, checkout, and pay securely online.
How Can I Cancel Or Change My Order?
Yes, orders can be canceled before they are shipped. Once shipped, cancellation is not possible.
What if I receive a damaged or wrong product?
You may request a return/refund within 48 hours of delivery by contacting support.
How do refunds work?
Refunds are processed back to your original payment method within 5–10 business days (depending on bank).